Privacy Policy

1.1  What types of Personal Data do we collect?

1.2  In this Personal Data Policy, "Personal Data" refers to any data, whether true or not, about an individual who can be identified:

• (a) from that data; or
• (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

1.3  Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, date of birth, gender, nationality, contact numbers, residential and/or mailing addresses, email address and any other information relating to yourself and any individuals, which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

2.1  Generally, ES collects your Personal Data in the following ways:

• (i) when you submit forms relating to any of our products or services;
• (ii) when you register for or use any of our services on websites owned or operated by us or when you register as a member of websites owned and/or operated by us, or use services on such websites, or participate in any of our social media offerings;
• (iii) when you interact with our customer service and marketing / leasing officers, including during face-to-face meetings or by way of telephone conversations;
• (iv) when you use our services;
• (v) when you request that we contact you;
• (vi) when you are contacted by, and respond to, our marketing representatives and agents;
• (vii) when you respond to our request for additional Personal Data;
• (viii) when you subscribe or ask to be included in our email or other mailing lists;
• (ix) when you respond to our promotions and other initiatives;
• (x) when you participate in promotional activities and lucky draws at any of our shopping centres or malls;
• (xi) when you respond to our market surveys;
• (xii) when you submit a job application to our Group;
• (xiii) when you enter into an agreement with us, including options to purchase, sale and purchase agreements, leasing agreements, tenancy agreements, licensing agreements, or any other short-term occupation agreements or letters of offers;
• (xiv) when we receive references from business partners and third parties;
• (xv) when your images are captured by us via CCTV cameras while you are within our premises or photographs or videos taken by us or our representatives; and
• (xvi) when you submit your Personal Data to us for any other reason.

2.2  When you browse our websites, you generally do so anonymously but please see section 5 on the "Use of Cookies" and section 6 on the "IP Address".

2.3  If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party for you providing us with their Personal Data for the purposes set out below.

3.1  Our business is to understand and meet your needs and provide you with the services that you require. To do this effectively we need to collect a range of personal data about you.

3.2  In general, ES collects, uses and discloses your Personal Data for the following purposes:

• (i) to provide you with the products or services that have been requested;
• (ii) to help us profile, review, develop, manage and enhance our products and services;
• (iii) to communicate with you and respond to your queries, requests and complaints;
• (iv) to provide ongoing information about our products and services;
• (v) to handle disputes and conduct and facilitate investigations and proceedings;
• (vi) to protect and enforce our contractual and legal rights and obligations;
• (vii) to prevent, detect and investigate crime, including fraud and money-laundering;
• (viii) to manage the infrastructure and business operations of ES;
• (ix) to facilitate any proposed or actual business transactions involving ES;
• (x) to facilitate any proposed or actual business assignment, transfer, participation or sub-participation;
• (xi) to comply with any applicable rules, laws and regulations; and
• (xii) purposes which are reasonably related to the aforesaid.

3.17  Your Personal Data will be protected and kept confidential, but subject to the provisions of any applicable law, this Personal Data may be disclosed to:

• (i) other divisions or organisations within the Group, our affiliates and associated companies;
• (ii) agents, contractors, third party service providers and specialist advisers;
• (iii) any third-party business partners who offer goods and services;
• (iv) insurers, credit providers, courts, tribunals and regulatory authorities;
• (v) the Credit Bureau, or in the event of default or disputes, any debt collection agencies;
• (vi) any business partner, investor, assignee or transferee;
• (vii) our professional advisors such as our auditors and lawyers;
• (viii) relevant government, statutory or regulatory authority or law enforcement agency; and
• (ix) any other party as may be consented to by you.

4.1  If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or other promotional information via your Singapore telephone number(s), then from time to time, ES may contact you using such Singapore telephone number(s) with information about our products and services, even if these telephone number(s) are registered with the DNC Registry. You may advise in writing should you wish not to be contacted by us for such purposes.

5.1  When you interact with us on our websites, we automatically receive and record information on our server logs from your browser. When you visit our websites, we may assign one or more cookies to your computer to collect information and statistics relating to your access, including information on how you arrive at our websites, your browser type, operating system, IP address, and click stream information.

5.2  The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on your computer.

5.3  Most browsers automatically accept cookies, but cookies can be enabled or disabled by modifying the settings in your browser. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services offered on our websites.

6.1  An IP address is a number that is automatically assigned to your computer when you sign up with an Internet Service Provider.

6.2  When you visit our website, your IP address is automatically logged in our server. We use your IP address to help analyse trends, administer the website, and track users' movements. Generally, we do not link your IP address to anything that can enable us to identify you unless it is required by applicable laws and regulations.

7.1  Our websites may contain links to other websites operated by third parties. We have no control over and are not responsible for the privacy practices of such websites. We encourage you to learn about the privacy policies of third-party websites.

8.1  Please contact ES at: contact@eco-solutise.com

8.2  To enable us to process your request efficiently, please forward us your name and your email or correspondence address so that we can forward to you a Request to Access Personal Data Form or a Request to Correct Personal Data Form.

8.3  Please note that if your Personal Data has been provided to us by a third party, you should request such third party to make such queries, complaints, and access and correction requests to ES on your behalf.

9.1  In the event where sharing of information about you, with and between our business corporations and associates is necessary, we will take reasonable steps to ensure that your Personal Data transmitted outside of your country of residence is adequately protected and complies with applicable data protection laws.

10.1  We may retain your Personal Data for as long as it is necessary for the purposes it has been collected, and (i) in most cases, up to 7 years; or (ii) in respect of our activities in the EU, up to 10 years, unless otherwise permitted by applicable law or in order to defend legal claims. Where we no longer require your Personal Data for those purposes, we will cease to retain such Personal Data.

11.1  You have the following rights under applicable data protection laws:

• (i) the right to obtain confirmation as to whether your Personal Data is being processed and to request a copy;
• (ii) the right to rectification of your Personal Data;
• (iii) in certain circumstances, the right to request deletion or restriction of processing;
• (iv) the right to object to processing based on legitimate interests;
• (v) to prevent processing causing unwarranted damage or distress;
• (vi) to be informed about automated decisions and their logic; and
• (vii) to lodge a complaint with a supervisory authority.

12.1  We have appointed Data Protection Officers to oversee our management of your Personal Data in accordance with this Policy and applicable data protection laws. We train our employees who handle your Personal Data to respect the confidentiality of your Personal Data.

13.1  This Policy will be reviewed from time to time. We may also update this Policy to take account of new laws and technology, changes to our operations and practices and the changing business environment.

13.2  In the event of any inconsistencies between the English version and other translations of this Policy, the English version shall prevail.

14.1  This Personal Data Policy shall be governed in all respects by the laws of Singapore.